Month: April 2015
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Communication Tug Of War
Is it ever okay to lie to a customer? We’ve all seen it happen. It seems easier to simply commit to the impossible and then slip the schedule later than to say no now and take the hit. Sometimes the customer demands to be lied to. How often have we seen a customer that keeps making…
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Thirteen Wonderful Years
Thirteen years ago today, I made the following proclamation to my wife in front of a large crowd: Today, God has answered my prayers. I recognize that he has blessed me and entrusted to me your life as a free gift that I have not earned. As we stand here before both God and men,…