Comments on: The Power Of Purple [The Phoenix Airport Sucks] http://blog.brinkofchaos.com/2010/02/user-experience/the-power-of-purple/ An Idea Garden from the Fringe Mon, 30 Jan 2012 18:04:10 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Kasie http://blog.brinkofchaos.com/2010/02/user-experience/the-power-of-purple/comment-page-1/#comment-329 Kasie Wed, 21 Apr 2010 22:55:40 +0000 http://blog.brinkofchaos.com/?p=565#comment-329 This is too funny. I traveled through PHX for the first time coming back from Hawaii this past weekend. Our experiences are almost identical, except I walked EVERY wing of Terminal 4 looking for Delta (which is in Terminal 3, it turns out), asked a purple-shirt who gave me the "door 22" speel, and EVERYONE who walked onto the bus asked the driver if it was going to Terminal 2 or 3 or whichever airline they needed...and to everyone he replied with the same annoyed "Yesss." Too funny. Luckily, I had a 3 hour layover - of which I only spent about 20 minutes sitting, waiting to board. This is too funny. I traveled through PHX for the first time coming back from Hawaii this past weekend. Our experiences are almost identical, except I walked EVERY wing of Terminal 4 looking for Delta (which is in Terminal 3, it turns out), asked a purple-shirt who gave me the “door 22″ speel, and EVERYONE who walked onto the bus asked the driver if it was going to Terminal 2 or 3 or whichever airline they needed…and to everyone he replied with the same annoyed “Yesss.” Too funny. Luckily, I had a 3 hour layover – of which I only spent about 20 minutes sitting, waiting to board.

]]> By: Sarah http://blog.brinkofchaos.com/2010/02/user-experience/the-power-of-purple/comment-page-1/#comment-239 Sarah Sun, 07 Feb 2010 00:15:01 +0000 http://blog.brinkofchaos.com/?p=565#comment-239 I'm laughing out loud here because we can relate to your PHX experience! We've encountered anything from mad-dashing sprints across the airport, to being yelled at in the security line at 5 am, to seeing the shimmering heat waves through the glass windows (feels a bit like the movie Total Recall). On the climate side, I've flown in to Phoenix in the summer months and the flights are quite turbulent because of the heat there. You make an excellent point about customer service and the customer experience. The questions of design, access and use should be the top priorities for any public building or space. I’m laughing out loud here because we can relate to your PHX experience! We’ve encountered anything from mad-dashing sprints across the airport, to being yelled at in the security line at 5 am, to seeing the shimmering heat waves through the glass windows (feels a bit like the movie Total Recall). On the climate side, I’ve flown in to Phoenix in the summer months and the flights are quite turbulent because of the heat there. You make an excellent point about customer service and the customer experience. The questions of design, access and use should be the top priorities for any public building or space.

]]> By: sam robinson http://blog.brinkofchaos.com/2010/02/user-experience/the-power-of-purple/comment-page-1/#comment-237 sam robinson Sat, 06 Feb 2010 13:41:26 +0000 http://blog.brinkofchaos.com/?p=565#comment-237 John F. Kennedy airport in New York must have had a similar 'software architect'. There are at least 5 terminals (A-E) with an unmarked bus arriving at unmarked stops to shuttle passengers between. Like PHX, JFK has little signage and after many trips through JKF I have never found a map, brochure, or other 'user's manual'. Like PHX, JFK has many consultants. Unfortunately, those at JFK have slightly less helpful attitude - "you talkin' t'me?" I have missed more than one flight at JFK simply because I failed to navigate my way from one plane to another. I consider myself and expert user of such airport 'software' after spending 40-70% of my time on the road for the last 10 years, and I avoid both PHX and JFK at almost any cost. John F. Kennedy airport in New York must have had a similar ‘software architect’. There are at least 5 terminals (A-E) with an unmarked bus arriving at unmarked stops to shuttle passengers between. Like PHX, JFK has little signage and after many trips through JKF I have never found a map, brochure, or other ‘user’s manual’.

Like PHX, JFK has many consultants. Unfortunately, those at JFK have slightly less helpful attitude – “you talkin’ t’me?” I have missed more than one flight at JFK simply because I failed to navigate my way from one plane to another.

I consider myself and expert user of such airport ‘software’ after spending 40-70% of my time on the road for the last 10 years, and I avoid both PHX and JFK at almost any cost.

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